Ascend Core: Managed IT That Connects to Business Outcomes
Ascend Core is the managed IT foundation from Ascend Technologies, built for organizations that already have a provider and expect more. It brings 11 managed services together under one predictable per-user rate, with essential security built in and one accountable team behind all of it.
One accountable team, not a stack of separate contracts
The full day-to-day load, covered by one team.
Ascend Core is the managed IT foundation from Ascend Technologies, delivered as one integrated partnership instead of a stack of separate contracts. It combines 11 managed services under a single per-user monthly rate:
24/7 help desk support for incidents, requests, and changes
Automated patching for workstations and servers
Managed endpoint detection and response on the Microsoft Security Platform, with 24/7 SOC monitoring
Ongoing administration and support for the full Microsoft 365 suite
24/7 monitoring of servers, network devices, and critical systems
proactive management of your routers, internet connectivity, and managed firewall
Ongoing phishing simulations and security training
Automated, recoverable backups of your Microsoft 365 data
Secure, governed access to enterprise AI tools for your whole team
Continuous scanning for exposed company credentials and data
Enterprise IT service management through ServiceNow, with transparent, trackable requests
Essential security, Ascend Defend Shield, is built into Core from day one, so your environment is protected without a separate purchase.
The point of Core is accountability. A small internal IT team can operate with the depth of a much larger one because one partner owns the outcome rather than pointing to the next vendor.
Named relationship, not a ticket queue
Your Client Success Manager is the same contact every time, not whoever picks up the next ticket.
Metrics you can see, not a status you take on faith
Response targets and SLA performance are reported to you, not assumed.
Essential security built in, not bolted on
Ascend Defend Shield is included in Core from day one. Not an upgrade. Not a separate purchase.
The full day-to-day load, handled by people you can name
Every capability delivered by one team. One point of accountability.
Microsoft 365 Management
Advanced ITSM
Round-the-clock help desk support for your people, with every request tracked in ServiceNow and SLA tiers P1 to P4 visible in real time. Microsoft 365 administration sits with the same team.
Real-time SLA tracking · P1 to P4Dark Web Monitoring
Security Awareness
Security built into every Core engagement: managed Microsoft Defender with 24/7 SOC monitoring, dark web monitoring for exposed credentials, and ongoing phishing simulations and training.
Included · No separate purchasePatch Management
Router, ISP and Firewall Management
Microsoft 365 Backup
Servers, network devices, and critical systems monitored around the clock, with automated patching, managed routers and firewalls, and recoverable Microsoft 365 backups.
Monitored 24/7Secure, governed access to enterprise AI tools for your whole team, included in Core.
Included in CoreYou already have one. You need a better one.
Built for organizations ready to switch.
Ascend Core is built for IT leaders with a small internal team and an existing managed services provider that has stopped keeping up. It absorbs the day-to-day load, gives you a named Client Success Manager as a fixed point of accountability, and reports on performance your finance team can validate.
Q: What is the difference between Ascend Core and a traditional managed IT provider?
A: A traditional managed IT provider closes tickets and stops there. Ascend Core delivers 11 integrated managed service components, from help desk to advanced ITSM, as one accountable partnership under a single predictable per-user rate, with a named Client Success Manager as your fixed point of contact. You get day-to-day operations and a consistent relationship from the same team, reported with metrics you can see.
Ascend Core for your industry.
Ascend Technologies works with organizations in regulated industries, and every Core engagement accounts for the operating environment. See how Ascend supports organizations in healthcare, financial services, private equity, insurance, manufacturing, legal, and accounting.
One partner. Deeper protection and AI when you need them.
Ascend Defend Guardian and Ascend Intelligence build on Core with the same accountable team.
Ascend Defend Guardian
When your risk or compliance obligations outgrow the essentials in Ascend Defend Shield, Ascend Defend Guardian adds deeper protection from the same partnership.
Ascend Intelligence
When your team is ready to take AI further, Ascend Intelligence provides governance and oversight from the same accountable team.
- Governed access to AI tools for your team
- AI governance and compliance readiness
Q: Do I have to buy Ascend Defend separately for security?
A: No. Essential security, Ascend Defend Shield, is included in Ascend Core from day one. Organizations with higher risk or compliance demands can add Ascend Defend Guardian for deeper threat detection and response.
About Ascend Core
Ascend Core includes 11 managed services: Managed Service Desk, Patch Management, Managed Microsoft Defender (Ascend Defend Shield), Microsoft 365 Management, Infrastructure Monitoring, Router, ISP and Firewall Management, the Ascend Security Awareness Program, Microsoft 365 Backup, the Ascend Intelligence Platform, Dark Web Monitoring, and Advanced ITSM.
Ascend Core includes 11 managed services: Managed Service Desk, Patch Management, Managed Microsoft Defender (Ascend Defend Shield), Microsoft 365 Management, Infrastructure Monitoring, Router, ISP and Firewall Management, the Ascend Security Awareness Program, Microsoft 365 Backup, the Ascend Intelligence Platform, Dark Web Monitoring, and Advanced ITSM.
No. Essential security, Ascend Defend Shield, is included in Ascend Core from day one. Organizations with higher risk or compliance demands can add Ascend Defend Guardian for deeper threat detection and response.
Yes. Ascend Technologies delivers individual services, such as managed detection and response and cloud management, that are not part of Ascend Core. The Services page lists every service Ascend offers.
Talk to an expert about Ascend Core
Ascend Core is built for teams that already have a provider and expected more. Talk to an expert who can map the right Core configuration to your environment, or request a risk briefing shaped around your industry.
