Onsite IT Support

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In-Person IT Assistance Fueling Your Success

Onsite IT Support by Ascend Technologies

Experience the Highest Level of Safety & Success.

Onsite IT Support provides dedicated technical assistance directly at your location. Whether you need help with everyday IT tasks or complex technical challenges, our expert engineers ensure your systems run smoothly and efficiently.

Our service includes regular visits and emergency support, ensuring minimal downtime and maximum productivity for your business.

Unlock the Power of Onsite Rounding

Access to onsite support can make all the difference in maintaining a smooth and secure IT environment. Our onsite rounding services utilize analytics platforms to identify service gaps and process improvements for clients. With our in-depth data on client usage and trends, we are able to build customized rounding programs tailored to meet your needs.

Ascend’s Onsite Rounding solution offers the following benefits:

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  • Cost-Effective IT Solution: Avoid the expenses and hassles of hiring and maintaining an in-house IT professional. Our service offers you the expertise of a full IT department at a fraction of the cost.
  • Consistent and Reliable Support: Work with your dedicated engineer who becomes familiar with your systems and staff, ensuring personalized and effective support. Plus, they have the backing of an entire team of IT experts.
  • Wide Range of Services: Your engineer can handle everything from setting up printers and devices to configuring and managing complex networks and Microsoft 365 environments.
  • Flexible Scheduling: Choose the frequency and duration of onsite visits that best fit your business needs, whether it’s a few hours a week or once a month.
  • Proactive IT Management: Routine visits allow us to identify and address potential issues before they become major problems, ensuring your IT infrastructure remains robust and secure.
  • Holistic Approach: We don’t just solve immediate IT problems; we take a holistic view of your business needs. Our team aligns technology solutions with your strategic goals, offering guidance and recommendations to optimize your IT infrastructure and support your long-term business objectives.
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Frequently Asked Questions

What is Ascend’s Onsite IT Support?

Onsite IT Support is a service where our IT engineers visit your business location to provide technical assistance, perform routine maintenance, and address any IT issues that arise.

How does Ascend’s Onsite IT Support process work?

We begin by using analytics platforms to identify service gaps and process improvements. We then create a custom rounding program tailored to meet your individual needs. Once the program is in place, our experienced team of leaders works in tandem with your facilities, programs, and technologies to provide service recovery.

What tasks can the onsite engineer handle?

Engineers will assist with a variety of tasks, including setting up and troubleshooting printers and devices, configuring and managing networks, administering Microsoft 365 environments, and more.

How often will we have an onsite engineer on location?

The frequency and duration of visits are customizable based on your business needs. We offer flexible scheduling options, from weekly visits to monthly check-ins.

Is this service available nationwide?

Our Onsite IT Support is available in regions where engineers are staffed and can meet your specific needs. Please contact us to check availability in your area.

What if an IT issue arises between onsite visits?

If an issue occurs between scheduled visits, you can call our 24/7 support desk. If the problem cannot be resolved remotely, we will dispatch an engineer to your location.

Am I able to get Onsite IT Support if I don’t have other Ascend services?

Typically, Onsite IT Support works best when paired with our comprehensive managed services. However, we may accommodate standalone requests depending on your specific needs. Please contact us for more information.

Are the engineers provided by Ascend outsources?

All onsite engineers are full-time employees of Ascend, ensuring consistent quality and reliability in the service we provide.

Experience the Power of Onsite IT Support & Business-Driven Technology

Onsite IT Support is designed to provide your organization with the technical expertise you need without the overhead of a full-time IT staff. By partnering with us, you gain access to a team of knowledgeable engineers dedicated to keeping your IT infrastructure running smoothly, allowing you to focus on what you do best—running your business.

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