Which Employees Need Cybersecurity Training the Most?

Employees and Cybersecurity
Home » Blog » Which Employees Need Cybersecurity Training the Most?

In the modern world, cybersecurity is one of the most important things for companies looking to stay safe. But which staff members need specialized cybersecurity training? Let’s find out more.

IT Staff

If you’re working with computers all day, you must know how to stay safe online. Every IT staff member, from programmers to interns, must know the latest threats and the most effective defense methods. IT staff often provide the first line of defense, as it’s their job to maintain anti-virus and firewall systems.

It’s important not to get complacent. IT staff members may feel that they don’t need extra training since they already have plenty of experience in the world of IT. But threats in the cyber world change constantly, so thorough training from outside consultants can help them keep their skills sharp and ensure safety.

Admin Staff

Admin staff, like clerks, archivists, and receptionists, spend a lot of time working with computers. As part of their daily work, they may arrange appointments and events and manage other schedules for the organization and its members. They will also need to manage private information for a company.

This is why administrators need to be updated with quality cyber safety training. In particular, they need to understand how to stay safe when communicating with others online and how to keep sensitive information safe.

Marketing Staff

Members of a marketing team spend a lot of time online. They need to use the internet for research and for communicating with others. They also need to share with those outside the company to issue press releases and promote the company in other ways.

This all adds up to marketing staff spending more time than most in the cyber world. If they don’t have the proper training, they could be vulnerable to all kinds of virtual threats when answering emails or searching for information online. While many businesses won’t consider their marketing staff a cybersecurity priority, dealing with potentially sensitive data means they need a little extra protection.

Customer Support Operatives

Customer service agents may work answering phone calls or email correspondence from your clients. They are the face of your organization, and they speak for you when interacting with customers. That’s one reason they need to understand cybersecurity principles thoroughly.

Customer support operatives are often your clearest contact with customers and clients. When support operatives are well trained, they may be able to identify when a client’s data is at risk and advice them as such. Thorough training can help customer service operatives keep your company and clients safe while offering an extra layer of customer service excellence.

Recruitment Workers

If you have a dedicated recruitment department in your business, these represent a potential point of entry for cyber attackers. Every day, your recruitment staff need to converse with potential recruits, unknown people from outside the company. Bad actors have been known to pose as job applicants to find a way behind a company’s security systems.

Recruitment staff doesn’t just have to talk with these potential bad actors. They may also be required to download documents, like resumes and cover letters, during their daily work. That’s why it’s so crucial for your recruiters to be clued up on the latest cyber threats and learn how to stay safe in the digital world.

Accountancy Department

A breach in the accountancy department could be catastrophic. Any vulnerability in this area could result in financial information falling into the hands of criminals. You could lose money directly or face legal action if you lose client or customer bank information.

Accountants also tend to do most of their work on computers and need to communicate with colleagues and outsiders online. Just like recruiters, accountants often need to download documents from outside the company, which is another reason this department should prioritize cybersecurity training.


If your company offers in-house training, your training staff needs to receive thorough cyber training. These staff members will likely spend a lot of time on computers and online when arranging or conducting training.

You can impact everyone in your organization by giving your trainers access to the knowledge provided by an outside consultancy. The trainers will learn a thing or two, then pass that information on to others in the company. The level of knowledge will increase across the board, improving cybersecurity at all levels.


Managers ought to have a good understanding of the main threats facing their business. Although senior staff members will likely delegate the day-to-day work online to junior employees, managers still need to know about the threats they’re facing and how to address them.

Good knowledge of cybersecurity practices allows managers to spot issues early on. Employees will often come to managers with their problems, so it’s important that managers can identify potential issues. This helps add an extra layer of vigilance to the company and offers support to lower-ranked employees.


Even the top brass at a company needs cyber training. Staying safe in the digital world is extra vital for leadership since a breach at the top level could be utterly disastrous. Executives deal with the most private information possible, and many cyber criminals dream of getting access to that kind of material.

And when executives have better knowledge of cyber threats and security principles, everyone in the company benefits. Good leadership comes from the top, so when managers are aware of online threats and how to address them, that knowledge will trickle down through the entire organization.

If you’re looking for a company that can provide quality training to keep your employees safe online, we can help.

Edafio is SOC 2 Type II certified through the MSP Cloud Verify Program™, proving our dedication and promise to security and delivering high-quality services through internal controls and processes. At Edafio, we are passionate about our work and the peace of mind we provide our clients. As companies continue to rapidly move to the cloud and expand their technology capabilities by the minute, we aim to deliver innovative and transformative solutions without jeopardizing security, quality or compliance. 

 Contact Edafio today for help with all your IT needs.

Scroll to Top