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In an ever-changing technical world, it’s important that your business continues to evolve. At Ascend Technologies, our team is highly experienced in streamlining processes, connecting you with your customers, and enhancing system platforms to keep your business moving forward. Serving a wide range of industries, including manufacturing, financial services, and more, our Salesforce solutions are customized to meet the specific needs and challenges of each industry we serve. Our expertise spans across multiple sectors, ensuring that your Salesforce experience is aligned with your industry’s unique requirements.
Explore how our industry-specific Salesforce solutions can transform your business.
HIGH TECH & SERVICES
Achieve speed-to-market more quickly with accurate data and streamlined business processes, creating the ability to identify white space opportunities and carry the customer experience across all departments.
TRANSPORTATION & ENERGY
Design standard and custom solutions for the Transportation and Energy industries, including on-demand customer communication, inventory management, and detailed delivery and service updates.
salesforce product expertise
INDUSTRY PRODUCTS
successful Salesforce projects completed
customer satisfaction
Salesforce certifications completed
Client success Stories
Retail Grocer Enhances Customer Service
Ascend helps retail grocery store chain manage customer service channels to drive service agent effectiveness and boost customer satisfaction
Retail | Call Center
10,000+ Employees
Midwest
Challenges
- Lack of customer source of truth due to multiple disconnected systems
- Inadequate user experience due to long wait times
- Incomplete logging of customer issues and reactive approach to customer support
- Insufficient reporting capabilities
Solution
- Implemented Service Cloud to include case management, queues, Omni-Channel routing, knowledge, entitlements, notification workflows, CTI, and email-to-case
- Developed 360-degree view of the customer
- Architected Chatter for departmental and individual collaboration
- Designed reports and dashboards for visibility into results for executive leadership
Outcome
- Enhanced service tracking consistency with logged and categorized cases
- Improved employee satisfaction with access to accurate customer data, leading to more proactive customer support
- Eliminated manual inefficiencies through streamlined business processes
Advisor Firm Increases Pipeline
CPA and advisor firm experiences big results from Lightning migration and Pardot implementation
Accounting50-200 EmployeesMidwest
Challenges
- Lack of concrete processes to manage incoming leads and opportunities
- Ineffective data structure with prospects in multiple sources
- Inability to report key metrics
- Inadequate communication between sales and marketing
Solution
- Deployed Service Cloud with Shield
- Implemented Pardot to manage leads
- Designed automation for Web-to-Lead, Web-to-Case, and assignments
- Created custom revenue reports
- Developed integrations using Jitterbit
Outcome
- Doubled volume of opportunities since solution deployment
- Armed advisors with relevant customer data
- Improved user adoption and activity entry rates
- Positioned advisors to proactively initiate customer interactions
- Increased number of new clients successfully onboarded monthly
schedule a free consultation
If you are looking for an experienced Salesforce team that understands your industry, technology, and successful execution, fill out the form to set up a free initial consultation.
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