Salesforce Managed Services

Continuous Support with Scalable Expertise

Simplify Your Salesforce Experience.

Keeping Salesforce running smoothly can be a daunting task. That’s where our Managed Salesforce Services come in. The experts at Ascend Technologies provide a variety of specialized skills without the need to hire multiple full-time employees.

Our senior team is highly certified and technically adept in sales automation, service call centers, community portals, marketing automation, and business analytics. Let us manage and enhance your existing Salesforce tools to keep your teams performing, so you can spend more time focusing on your business’ overall values and goals.

With our team on your side, you can be confident that your Salesforce investment is optimized for maximum performance and efficiency. Learn how our Managed Salesforce Services can simplify your Salesforce experience and ensure that your system is always ready for action.

Automation & Integration

Convert business processes into flows and actions, migrate and integrate data.

user management & Configuration

Support accessibility and security, deliver on basic and advanced configuration.

Installed Packages

Implement, configure, and customize installed packages.

What Sets Ascend Apart?

Industry
Expertise

Our team’s experience begins in the industries we serve, with established knowledge of operational structure and terminology, and years of previous employment in key industries.

Technical
Depth

Our senior team is highly certified and technically adept in sales process efficiency, service operations, connected digital experiences, marketing automation, business analytics, and data integrations.

Business-First Mindset

We seek to understand your business needs and deliver simple, scalable solutions while maintaining an architecture for innovation.

fast and
flexible

Our team moves with the same agility as the Salesforce platform, delivering on the promise of time to value while keeping the long-term innovation initiatives in focus. Our approach adapts solutions to your growth trajectory and platform releases.

Unlock the benefits of Salesforce Managed services

Bandwidth: Drive efficiency and effectiveness with an expanded team.
Expertise: Leverage a deep bench of Salesforce admin and dev talent to complement your existing team.
Stability: A team always at the ready to support your org and reduce business interruption.

Ascend’s Delivery Process

Not only will you have a wide array of skillsets at your disposal, but you’ll also have industry experts to rely on. We’ll keep you up to date with the latest Salesforce releases, identify problems before they happen, and maximize your use of the Salesforce platform. And, because we know the importance of communication, our weekly cadence of Queue Reviews keep you informed throughout the length of your services. With assistance from our team at Ascend, an efficient and effective Salesforce platform is within your reach.

KICKOFF

Gather all engagement team members together to set expectations, align on processes, and plan knowledge transfer for successful ramp-up.

DELIVER

Resolve issues and configure small enhancements through submitted cases. This will include case prioritization and backlog management for your Salesforce org.

Communicate

Hold regular cadence of Queue Reviews, report on utilization and confer with key stakeholders on successes and challenges.

Assess

Revisit expectations and results in quarterly Account Review and adjust as needed.

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