Salesforce Managed Services
Ascend Technologies owns the day to day administration, support, and health of your Salesforce environment, so your team can focus on the big picture.
1,000+
Salesforce projects completed
4.9/5
AppExchange rating
250+ Salesforce
Certifications completed
Someone accountable for Salesforce every day, not just at project time.
Salesforce managed services from Ascend are the ongoing administration, support, and enhancement of your live Salesforce environment. Instead of calling a consultant each time something needs changing, you have a team that owns the platform day to day.
Q: What’s included in Salesforce managed services?
A: Salesforce managed services from Ascend Technologies include ongoing administration and support of your live environment, covering automation and integration, user management and configuration, and installed packages, keeping your platform useful long after go-live.
Q: Can Ascend manage Salesforce if we already have it running?
A: Yes. Ascend Technologies takes over management of an existing Salesforce environment through an onboarding review of your configuration, integrations, and access. You don’t need to rebuild or migrate. Ascend documents the current state, stabilizes what needs attention, and then owns ongoing administration and support.
A Salesforce specialist team, not a side responsibility.
Most organizations inherit Salesforce as one more system for whoever has time to keep it alive. Managed services puts a dedicated team behind your org for break-fix support, continuous improvement, and the bandwidth to get enhancements into production faster.
Years of Salesforce experience, working for your team.
Ascend pairs a tenured, certified Salesforce team with flexible hours, so you get expert support that adapts to your needs. Every engagement includes a dedicated technical lead, service delivery manager, and account executive.
Q: What makes Ascend different?
A: Ascend Technologies’ delivery team averages over 7 years of tenure and holds 250+ Salesforce certifications. Unused hours roll over, up to 25%, and living documentation protects you from turnover.
A predictable line item instead of a hire or a stack of invoices.
Ascend delivers Salesforce management as a predictable, recurring cost rather than the expense of a full time administrator or repeated one off consultant fees. The engagement scales with your usage, not with emergencies.
About Salesforce Managed Services
Salesforce consulting from Ascend Technologies delivers a plan: a roadmap and governance model for where your org needs to go. Managed services is the ongoing work after go-live, where Ascend runs day-to-day administration and resolves the support cases and enhancement requests your team submits. Ascend scopes them as separate engagements, so you can buy either one on its own.
Yes. Ascend Technologies takes over your Salesforce org as it stands, with no rebuild or migration. Onboarding starts with a kickoff and a documented review of your configuration and integrations. Ascend then fixes what needs attention and takes over administration in a controlled handoff.
Your team submits requests as cases, and Ascend prioritizes them against your backlog so the most urgent work moves first. Ascend reviews the open queue with you every week and the full account every quarter, so you always know what’s moving and what’s waiting. Independent client feedback is on the Salesforce AppExchange, where Ascend holds a 4.9/5 rating.
Salesforce Handoff and Onboarding
Ascend onboards your Salesforce environment with a documented review, then takes over administration in a controlled handoff, so nothing breaks in transition. Talk to an expert to scope the handoff for your environment.
Give Salesforce a full time owner without a full time hire.
